Policies

Your arrangement is a one of a kind arrangement. We do not mass produce our products. Every flower is handpicked by our designers for your order.

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We offer flower and gift delivery throughout Shelbyville Tennessee and surrounding areas. Delivery fees are based on the delivery address and will be shown at checkout. We make deliveries during out normal business hours. While we do our best to accommodate delivery requests, specific delivery times cannot be guaranteed unless this time has been arranged in advance with the shop.

If a recipient is not home when we arrive, our driver may leave the flowers in a safe location, contact the recipient to arrange delivery, or leave a note on the door for redelivery or pick up.

If weather or other circumstances prevent us from safely completing a delivery, we will contact you or the recipient to make other arrangements.

We appreciate the opportunity to deliver something beautiful to someone special! Thank you for choosing our flower shop.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.